If you wish to return or exchange an item you purchased directly from whoswhointhezoo.com, it must be returned within 30 days of delivery.
Contact us by phone: (403) 291-7037, or email: [email protected].
Please include/have the following information ready:
Package the item(s) you are returning and attach the shipping label to the outside of the box. Send to:
Who's Who in the Zoo Returns
2000 Airport Road N.E. Box 146
Calgary Alberta Canada
*Please be sure to ship the package with a carrier that can provide tracking and insurance. Who's Who in the Zoo cannot replace items lost during return shipping if proof of tracking is unavailable.
It generally takes 1 to 3 business days after the package arrives at our warehouse for your return to be processed. Once the return is processed you will get an email confirmation, and we will issue a refund to the card that was used to pay for the item.
If you’d like to exchange your product for something else, the best thing to do is return the item for a full refund and place a new order for the product you want at the same time.